Order Processing & Shipping Information
Order Handling Time
- For in-stock products, orders will generally be processed and shipped within 2 business days.
- For out-of-stock items or products undergoing restocking, our staff will proactively contact you to explain the situation, provide an estimated timeframe for availability, and discuss possible solutions.
Shipping Methods
- For orders weighing less than 100kg, we typically use international express courier services to ensure faster delivery.
- For orders weighing 100kg or more, we may ship via sea freight depending on the destination and order specifics, which provides more cost-effective solutions for large shipments.
Delivery Timeframes
- International express (for orders under 100kg): Approximately 5-10 business days from the date of dispatch.
- Sea freight (for orders 100kg and above): Approximately 12-25 business days due to longer transit and customs clearance processes.
Note: Delivery times are estimates and may be affected by factors such as customs clearance, weather conditions, or local logistics delays.
Tracking Information
Once your order has been shipped, we will provide you with a tracking number via email. You can use this number to monitor the progress of your shipment through the relevant courier or freight company’s website.
Return & Claim Policy
Damaged Items
To ensure smooth processing of damage claims:
- We strongly recommend recording an unboxing video upon receiving your package, showing the condition of the outer packaging and the product itself.
- If the product is damaged, please contact our customer service team immediately and provide:
- The unboxing video
- Clear photos of the damaged item(s) and packaging
- Your order number and tracking information
Based on the assessment of the provided materials, we will offer a replacement or refund as appropriate.
Reporting Issues
- Any issues with your order (including damage, missing items, or discrepancies) must be reported to our customer service team immediately upon receipt of the goods.
- Timely submission of relevant information (photos, videos, and descriptions) allows us to resolve your concerns efficiently and ensure your satisfaction.
Contact Us
For any shipping or return inquiries, please contact our customer service team at admin@evchargerscn.com . We are committed to addressing your concerns promptly and providing the best possible solution. or you can also contact us with the following form: